Shipping policy

Effective date: July 21, 2026

This Shipping Policy explains how DIY Art Muse orders are processed and delivered. The shipping rate and currency shown at checkout for your destination are the rates that apply to your order.

Processing time

Standard products are normally processed within 1–2 business days and no later than 48 business hours. Orders placed on weekends or public holidays begin processing on the next business day.

For custom products made from a customer image, we normally review the submitted image within 1 business day. Production normally takes 3–5 business days after we confirm that the image is suitable. Timing pauses while we wait for a replacement image, missing information or approval needed to produce the order.

Shipping rates

The following fixed rates apply when the destination is available at checkout:

United States: $4.90 Tracked Standard Shipping; free at a qualifying merchandise subtotal of $59 or more.

Free-shipping thresholds are calculated after discounts and before taxes. Custom products do not carry an additional shipping surcharge. Other destinations and any applicable rates are shown at checkout.

Estimated delivery

Standard orders are normally delivered within 10–21 calendar days from the order date. Custom orders are normally delivered within 15–25 calendar days from the order date, including image review and production.

These are estimates, not guaranteed delivery dates. Peak periods, public holidays, customs review, severe weather, carrier capacity, remote-area service or events outside our reasonable control can add approximately 3–7 business days. Delays do not reduce any non-waivable consumer rights.

Tracking and split shipments

When tracking is available, we send it to the email address used at checkout. A newly created label can take 3–5 days to receive its first carrier scan.

Items from one order may ship in separate parcels and may have different tracking numbers or delivery dates. We do not charge an additional shipping fee solely because an order is split for fulfillment.

Address changes and undeliverable parcels

Review your address before placing an order. Email help@diyartmuse.com within 12 hours of ordering if a correction is needed. We will try to help, but a change is not guaranteed after processing begins or a shipping label is created.

If a parcel is returned because the address supplied at checkout was incomplete or incorrect, or because delivery was refused or not collected, contact us. Any reshipping cost or lawful deduction will be disclosed before action. Customers are not charged for an address or fulfillment error caused by us.

Duties, taxes and customs

Unless checkout explicitly states that duties and import taxes are included, the recipient is responsible for duties, taxes, brokerage or customs charges assessed by the destination country. We do not control those charges and do not describe an order as duties-paid unless that checkout and fulfillment route has been verified.

Problems with delivery

If tracking is stalled, a parcel is marked delivered but cannot be found, or an item arrives damaged, incomplete or incorrect, email help@diyartmuse.com with your order number. Retain the item and packaging while we investigate.